Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
AMPR105 Mapping and Delivery Guide
Provide service to customers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | AMPR105 - Provide service to customers |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the skills and knowledge required to provide service to customers. It also describes the skills and knowledge required to establish and maintain good customer relations. It encompasses the key skills of identifying and satisfying basic customer requirements.This unit is applicable to workers in meat retail operations.All training must be conducted according to Australian meat industry standards and regulations.All work should be carried out to comply with workplace requirements.This unit applies to individuals who work alongside a supervisor in most situations and exercise limited autonomy.No occupational licensing, legislative or certification requirements are known to apply to this unit at the time of publication. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Competency must be demonstrated over time and under typical operating conditions for the enterprise. Assessment must occur in the workplace under normal enterprise conditions or in a simulated environment. The following three forms of assessment must be used: quiz of underpinning knowledge demonstration in the workplace or simulated environment workplace referee or third-party report of performance over time Assessors must satisfy current standards for RTOs. |
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Prerequisites/co-requisites | |||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Acknowledge and greet customers |
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Element: Establish customer requirements |
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Element: Convey a professional image |
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Element: Take orders courteously and accurately |
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Element: Refer customer complaints |
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Element: Receive customer enquiries |
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Element: Record information from enquiries |
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Element: Acknowledge and greet customers |
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Element: Establish customer requirements |
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Element: Convey a professional image |
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Element: Take orders courteously and accurately |
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Element: Refer customer complaints |
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Element: Receive customer enquiries |
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Element: Record information from enquiries |
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